Laurel Forks Answers To Commonly Asked Questions And Policies

Laurel Fork's Answers To Commonly
Asked Questions And Policies

Thank you for visiting our website. Laurel Fork Rustic Retreat is a family-owned and operated vacation rental management company. We are focused on serving the lodging needs of the visitors to The Big South Fork NRRA, Pickett State Park, Daniel Boone National Forest and the upper Cumberland Region. All our vacation rental properties are privately owned. It is our goal to manage and maintain these properties in such a way as to satisfy the needs of both the owners and the vacationing guest. We hope that your experiences with our company, our properties, and this beautiful region bring you satisfaction.

Answers to Commonly Asked Questions:

Office hours are 9:00-5:00 (central time) Monday through Friday
Sometimes we're not available during office hours and you will need to leave a message.
Calls and emails are returned as soon as possible and after hours. You are welcome to call after business hours and leave a message. All calls and emails are answered in the order received.
Laurel Fork Rustic Retreat cabins are located at 1364 Oby Blevins Road Jamestown TN. 38556.
Laurel Fork Rustic Retreat Reservation Office at 2243 Leatherwood Road Oneida TN. 37841
Check in 3:00 PM Central Time PLEASE do not ask for early check-in.
Check out 11:00 AM Central Time PLEASE do not ask for late check-out.
2 Night Minimum, except as follows: 3 Night Minimum: New Years, Martin Luther King, Presidents Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas. Second Nest Cabin Peak Season: June through October, 3 night minimum.
Adults over 4 is $20.00 per person per night, children under 12 years old $5.00 per night per child, children over 12 same as adults.
We accept Visa, MasterCard, Discover and American Express.
We do not accept personal checks.
No Smoking Indoors i.e.; Cabins, Stalls & Barns.
Cancellations require 60 day notice for refund, a minimum $25.00 fee is charged for all cancellations.
Reservation changes: first change no additional charge. Additional changes require a fee of $ 25.00 per change.
Deposits for reservations are as follows: 1-4 night stays, 1 nights deposit, 5 + nights require 2 nights deposit.
All cabins are fully furnished.
All cabins have gas log or wood burning fireplaces (fireplaces are closed May through September).
All cabins have gas or charcoal grills (charcoal & lighter fluid is not provided).
All cabins have phones, however long distance service is not provided.
All cabins are on private 2 to 5 acre wooded lots.
All cabins have Hot Tubs.
Items you need to bring are food, clothes, additional paper towels, toilet paper, laundry detergent, beach towels (for the hot tub) and maybe a robe.

Other Costs:
Cleaning fees ranging from $30.00 to $60.00 per stay, Depending on which cabin you are staying in.
State Sales Tax 9.5%
Lodging Tax 5%
Pet Fee's $25.00 per pet, per stay, and is non-refundable.
Horses are $6.00 to $11.00 per night depending on cabin.
Additional charges may apply as specified in the rental agreement and policies document.

Cabins

Pets:

Pets are allowed in all cabins except Hidden Point, Hang’n It Up and Scent From Above.

$25.00 Non Refundable charge per pet per stay.

Pets are limited to 2 per cabin per stay.

Pets are required to be in a crate if left alone.

PETS ARE NOT ALLOWED ON FURNITURE, Renters are subject to extra cleaning fees if we find pets have been on furniture.

RENTERS ARE REQUIRED TO PROVIDE PET BEDS, Materials from the cabin are not to be used as pet products.

Any damages caused by pet will be charged to renter. Pets are required to be on a leash in the retreat.

Horsey Stuff

Horse accommodations are $6.00 to $11.00 per night depending on cabin.
Proof of Coggins test is required, if Coggins test can not be provided at arrival the horse must be removed from the property (per the US Dept of Agriculture).
No Stallions (Stud Horses) allowed, NO EXCEPTIONS.
Horse accommodation fees are non-refundable.

Vacation Rental Policies and Procedures

Procedures for placing a reservation: Deposits for reservations are as follows: 1-4 night stays, 1 night deposit, 5 + nights are 2 nights deposit. We accept Visa, MasterCard, Discover and American Express. We do not except personal checks. If you used your credit card for your initial deposit, you are the only person who can sign our Rental Agreement accepting responsibility for the rental unit. If your name is on the reservation, you need to be the first to arrive and check-in, plan your arrival time accordingly. We can not check the rest of the group in if the person whose name is on the reservation has not arrived. The credit card used for any part of the stay must belong to the occupant of the property. For larger groups wishing to split the cost, please work payment out prior to arrival. We ask that you pay the person whose name is on the reservation in order to prevent confusion upon arrival. Having one form of payment at check-in is required. Upon making a reservation you will receive by email or mail a confirmation and written instructions. Please bring a copy of that with you. It will contain the gate code to open the gate at the entrance to the development and directions to your cabin. IT IS YOUR RESPONSIBILITY TO BRING THAT INFORMATION WITH YOU. WE DO NOT HAVE SOMEONE AVAILABLE AT ALL TIMES TO ALLOW YOU TO GAIN ENTRANCE. WITHOUT IT YOU WILL NOT BE ABLE TO GAIN ACCESS TO YOUR CABIN.

Rates and Maximum Occupancy: Rates are based on the specified occupancy for each individual rental reservation and should not be exceeded. You must provide your reservation staff member with the number of guests, including children, when making your reservation. If you are found having more guests than you registered for you will be asked to vacate the premises and no monies will be refunded.

Cancellation Policy: All reservation sales are final if you must cancel your reservation please contact the office immediately. Cancellations, switching of properties and date changes all invoke the cancellation policy. Cancellations require 60 day notice for refund. Reservations cancelled prior to the 60 day deadline will be refunded the deposit amount less the minimum $25.00 fee. Reservations cancelled within 60 days will forfeit the entire deposit amount.
Changing of cabins: Switching from one cabin to another cabin invokes the cancellation policy for the cabin originally booked.
Changes to reservation: We will make one change per reservation without a charge. All others will be charged $25.00 for each time a change or changes are made. Changes are defined as but not limited to the following; adding or deleting extra people, adding or deleting days from the reservation, changing of dates, adding or deleting pets and changing from one form of payment to another. We urge you to limit making changes to your reservation.
Changes of 6 Barn/Stalls and Portable Corals reservation: Horse fees are non refundable. You will be charged for the number of stalls you originally reserve. Adding more horses is considered a change to a reservation
Damage Deposits: All reservations require authorization to charge for damages beyond normal wear and tear that occur during your stay up to $350.00. Damage amounts above this will involve notification of the individual cabin owner so they may pursue additional actions. The person in whose name the cabin is reserved will be held responsible for all occupants complying with rental policies, procedures and restrictions.
Age Requirements: In order to rent properties, you must be 18 or older. Proof of age may be required upon arrival.
Horse accommodations: Are $6.00 to $11.00 per horse per night depending on cabin. If coggins test can not be provided at arrival the horse must be removed from the property (per the US Dept of Agriculture). No Stallions (Stud Horses) allowed, NO EXCEPTIONS. Items included with barn/stall rentals include water, electricity, manure fork, shovel, rake, and wheel barrel. Visitors are required to provide their own feed, feeding/watering buckets, bedding and lock if preferred. Also visitors must clean the stall and or stalls upon departure. In order to keep the facility clean, well maintained and keep prices low, a $15.00 fee per stall will be charged if not cleaned upon departure.
Check-in Procedures: Check in 3:00 PM Central Time PLEASE do not ask for early check-in. In the rare event additional cleaning is required from the previous tenant; the maids reserve the right to occupy the unit until it is cleaned and ready for your check-in. The person whose name is on the reservation must be present in order to check-in. This person should be the first to arrive. We cannot check-in other members of the group without the person whose name is on the reservation being present. Please plan ahead so that members of your group are not inconvenienced. Be sure you bring your confirmation information with you. It contains the code to get you into the development and the name and phone number of the cabin you rented.
Check-out Procedures: Check out 11:00 AM Central Time PLEASE do not ask for later check-out. When checking out, it is the tenant's responsibility to remove all trash from the premises. We provide a dumpster located just outside the entrance gate. Clean dirty dishes (either by hand washing or by placing in the dishwasher and turning on prior to departure), wash & dry one load of towels, strip all beds and leave the sheets in front of the washer & dryer area, and leave property keys on the dining room table. Guest is required to report to the office 931-879-1112 losses of keys. A charge of $5.00 will be assessed per key if loss is reported. Guest who lose keys and do not report loss to office will be charged $100.00. You are also responsible to thoroughly secure the premises including all windows and doors. Please do not turn off the heating and air at any time.
Property care: As a vacationing tenant you are considered a paying guest of the owner of the property that you have rented. Please respect the owner by caring for his or her home, its furnishings, private owner closets and grounds as if they were your own. Please do not rearrange the furniture or other home articles. If, however, you find it necessary to move something, please move it back before you leave. If you or someone in your party makes a mess, please see that it is cleaned up. In General, you are expected to take proper care of the property while enjoying the use of it.
Hot tubs and BBQ Grills: Use Hot Tub at your own risk! If your property includes a hot tub, special instructions for its use apply. Failure to abide by these rules will result in charges to your damage deposit. Please do not turn off or unplug the hot tub. All hot tubs are serviced before arrival of each new guest. Unless specified by management, please do not add anything to the water including soaps, bath oils, etc. Do not use body oils, lotions, creams, etc. in the hot tub. Remove all oils and lotions BEFORE using the hot tub. Take special care in removing the cover, and leave the cover on when not in use to enable the tub to heat property. Make sure the cover is secure before leaving the tub as high winds may blow the cover off. Persons with a communicable disease should not enter the hot tub. All persons using the hot tub should shower before using the tub. Persons with bacteria on their skin will cause other users to become infected.

Neither the Property Owner nor the Rental Agent shall be responsible for sickness or injury resulting from using the hot tub. If your property includes a BBQ grill and you use it, it is your responsibility to clean the cooking grate and exterior surfaces. If your property includes a gas grill and you use it, then you are responsible for cleaning the cooking grate, exterior surfaces and turning off the propane gas at the tank. If applicable, both the hot tub and the grill will be checked upon your departure, and any damages or extra cleaning will be charged to your damage deposit.

Construction: We do not control the building that is going on in our area. There is a chance that your rental property could be located in an area of construction. If this happens, we do not offer any type of refund or adjustment. Again, construction is something that is totally out of our control. There may be no construction near the property you rented, at the time you placed your reservation, and soon as you arrive construction may be started or underway. Again, we have no control over this matter.
Inclement Weather Policy: Please ensure you are prepared for possible weather and road conditions as we do not refund rental fees due to weather or early departure. When preparing for a stay during the winter months, you should pack as if you are going camping. Please bring along flashlights, drinking water, warm clothes (in the event of a power outage) and a cooler for storing food. Our properties are equipped with grills so you can cook food in the event of a power outage. Bringing non-perishable items is also a good idea. The areas weather is very unpredictable starting late November through April. Being prepared can mean the difference between a miserable stay, or an enjoyable stay. It is your responsibility to come prepared to drive under hazardous road conditions. There will be no refunds, allowances, or date changes resulting from these matters, please do not ask.
Fireplaces: Fireplaces are closed May through September.
Equipment Repairs / Mechanical Failures: All of our cabins are individually owned. We do our best to ensure that all appliances, heating and air, plumbing, hot tubs and Jacuzzis, etc. are working properly. However, occasionally we do have breakdowns and equipment malfunctions. In the event that this should occur during your stay, we will do our best to get the problem fixed during your stay. Nonetheless, we do not offer any sort of compensation for equipment failure/malfunction/satellite or cable malfunctions.
Power Outages: Sometimes remote areas experience power outages. If you are staying in a cabin when the power goes out please do not call the office as we have no control over these outages. As you are aware the office is located near the cabins and will report all outages to the proper agencies. Laurel Fork Rustic Retreat does not refund or compensate for power outages or other acts of nature.
Items left: The Agent and the Owner are not responsible for any items left behind in a rental property. Please make every effort to gather together all personal articles, movie rentals, cell phone chargers or other items prior to your departure.

Owner’s closets or locked areas: Any locked closets or drawers are reserved for storage of the Owner's private property.

They are absolutely not included in the property rental.

Entry: Occasionally, it may be necessary for us to enter the property during reasonable hours for any purpose connected with repair, care, or management of the property.

Property provisions: All properties are set up for light housekeeping and include towels and linens. We also provide a starter set of toilet paper, bath soap, shampoo, dishwashing soap, trash bags, laundry detergent and paper towels. Laundry detergent provided is for the cabin linens only. Additional needs beyond the starter set are the responsibility of the renter.

Smoking: Smoking is not permitted inside any cabin, barn, or stables.

Pets: Pet-friendly properties accept pets with prior approval only and are subject to a non-refundable pet fee. Unless specifically permitted in the Rental Agreement, no pets shall be allowed on the premises. Tenant's breach of this provision shall be considered material and shall result in the termination of the tenancy. There will be a minimum $100 fine imposed if evidence of a pet is found after your stay. Pets are limited to 2 per cabin per stay. Pets are required to be in a crate if left alone. Pets are not allowed on furniture. Renters are subject to extra cleaning fees if we find pets have been on furniture. Renters are required to provide pet beds. Materials from the cabin are not to be used as pet products. Any damages caused by pet will be charged to renter. Pets are required to be on a leash in the retreat.

Telephone Service: All cabins have phones, however long distance service is not provided. It is your responsibility to give the cabin telephone number to your family members prior to arrival. The cabin telephone number is provided on your rental confirmation that you receive by email or mail.

All rates/prices are subject to change. However, a price quoted at the time a reservation is made is what will apply.

Office hours are 9:00-5:00 Monday through Friday
Sometimes we're not available during office hours and you will need to leave a message.
Calls and emails are returned as soon as possible and after hours.
423.286.5135

Laurel Fork's Answers To Commonly Asked Questions And Policies

Cabins

Laurel Fork's Answers To Commonly
Asked Questions And Policies